Terms & Conditions

Couples / Users Terms & Conditions

• BrideSide is a wedding service marketplace connecting users with independent Crew members.
• Users are responsible for providing accurate event details, including event type, location, date, and time.
• Users must review Crew profiles, pricing, availability, and service details before sending a reservation request.
• Payments are collected securely through BrideSide using a payment gateway when payment setup is active.
• The total payment may include the Crew member's service price and travelling fee. BrideSide's Crew platform fee is deducted from the Crew payout and is not calculated from travelling fees.
• Crew acceptance alone does not confirm a reservation. The reservation is confirmed only after the required deposit or full payment succeeds.
• For events more than 60 days away, users pay a 30% deposit after Crew acceptance to confirm the reservation. The remaining balance is due 30 days before the event.
• For events within 60 days, full payment is required after Crew acceptance to confirm the reservation.
• If a balance remains unpaid, BrideSide may send reminders, place the reservation under admin review, contact the user and Crew member, extend a due date, or cancel the reservation after review.
• Crew payout is released according to BrideSide's payout policy after the service is completed, subject to cancellation, refund, dispute, and payout review policies.
• If a Crew member rejects a reservation request, the user will be guided according to BrideSide's refund, wallet, or new reservation request process.
• Cancellation and Refund Policy: Once a Crew accepts a reservation request, the reservation is subject to BrideSide's cancellation policy. Users may cancel a reservation, but the refund amount will depend on when the cancellation is made.
• Cancellations made more than 60 days before the event date may receive a full refund of amounts paid, excluding any non-refundable payment gateway or administrative fees where applicable.
• Cancellations made 30 to 60 days before the event date: the deposit is non-refundable, but any balance paid may be refunded.
• Cancellations made 7 to 29 days before the event date may receive a 50% refund of eligible amounts paid, subject to BrideSide admin review.
• Cancellations made less than 7 days before the event date are generally non-refundable unless BrideSide approves an exception.
• Cancellations made less than 48 hours before the event date are non-refundable except in exceptional cases approved by BrideSide.
• Travel fees are refundable if the Crew member has not incurred travel-related costs. If travel or accommodation costs have already been incurred, refund eligibility may require proof and BrideSide admin review.
• BrideSide may review cancellations, refunds, Crew no-shows, duplicate payments, payment errors, emergencies, and disputes on a case-by-case basis.
• Users are responsible for reviewing the event date, service details, Crew details, pricing, travelling fee, cancellation terms, and refund eligibility before confirming a reservation.
• Reservation Reliability and Cancellation Activity: BrideSide may review cancellation activity connected to reservation contact details to maintain a reliable marketplace experience. Users are encouraged to send reservation requests only when event details and service requirements are confirmed.
• Users must communicate respectfully with Crew members.
• Users must not misuse the platform or provide false reservation information.
• Ratings and reviews must be honest and based on real service experience.
• BrideSide may update its terms from time to time.

Crew / Service Provider Terms & Conditions

• Crew members are independent service providers using BrideSide to promote and offer wedding services.
• Crew members are responsible for keeping their profile, pricing, portfolio, location, and availability accurate.
• Crew members must respond to reservation requests professionally and within a reasonable time.
• Crew members must only accept reservation requests they can fulfill.
• Reservation Cancellation Policy: Once a Crew accepts a reservation request, the reservation becomes subject to BrideSide's cancellation policy. Crew members should only accept reservation requests they are prepared to fulfil.
• If a user cancels after Crew acceptance, the refund and Crew compensation will depend on the timing of the cancellation, amount paid, and BrideSide admin review where applicable.
• If the user cancels more than 60 days before the event date, the user may receive a full refund of amounts paid, excluding any non-refundable payment gateway or administrative fees where applicable.
• If the user cancels 30 to 60 days before the event date, the deposit is non-refundable, but any balance paid may be refunded.
• If the user cancels 7 to 29 days before the event date, the user may receive a 50% refund of eligible amounts paid, subject to BrideSide admin review.
• If the user cancels less than 7 days before the event date, payments are generally non-refundable unless BrideSide approves an exception.
• If the user cancels less than 48 hours before the event date, payments are non-refundable except in exceptional cases approved by BrideSide.
• Travel fees are handled separately and may require proof and BrideSide admin review if travel or accommodation costs have already been incurred.
• Crew payout, if applicable, follows BrideSide's reservation, cancellation, completion, dispute review, and payout process.
• Crew members must provide the service as described in their listing.
• Crew members are responsible for their own transport, equipment, service quality, and business obligations.
• Crew members must communicate respectfully with users.
• Crew members must not bypass BrideSide to avoid applicable platform processes or fees when a reservation request was initiated through BrideSide.
• BrideSide charges a 10% platform service fee from the Crew member's service price after a successful completed reservation.
• Travelling fees are excluded from this platform fee and are passed fully to the Crew member.
• Your payout will be released after the service is completed, subject to BrideSide's payout, cancellation, refund, and dispute review policies.
• Crew members must provide accurate bank account details for payout.
• Crew Reliability and Visibility: BrideSide may track Crew cancellation activity, reservation completion, response behavior, and service reliability. Crew members who frequently cancel accepted reservations may experience reduced visibility in Browse Services and category listings. Crew members with strong reliability, completed services, and positive reviews may receive better visibility within the platform.
• BrideSide may suspend or remove Crew accounts that provide false information, misuse the platform, repeatedly cancel accepted reservations, or receive serious complaints.
• BrideSide may update Crew terms from time to time.

BrideSide Cancellation Policy

Once a Crew member has accepted your reservation request, cancellation will follow BrideSide's cancellation policy. Travel fee refund eligibility is handled separately from the service price.

• More than 60 days before event: you may receive a full refund of amounts paid, excluding any non-refundable payment gateway or administrative fees where applicable.
• 30 to 60 days before event: your deposit is non-refundable, but any balance paid may be refunded.
• 7 to 29 days before event: you may receive a 50% refund of eligible amounts paid, subject to BrideSide admin review.
• Less than 7 days before event: payments are generally non-refundable unless BrideSide approves an exception.
• Less than 48 hours before event: payments are non-refundable except in exceptional cases approved by BrideSide.
• Travel fees are refundable if the Crew member has not incurred travel-related costs. If travel or accommodation costs have already been incurred, refund eligibility may require proof and BrideSide admin review.
• Please review your reservation details carefully before confirming your request.